FREQUENTLY ASKED QUESTIONS
Welcome to www.brewmeasure.com (hereinafter referred to as the “Website”). You may encounter some common questions when using the Website and its services. The following are our answers to these questions, which are intended to help you better understand our products and services.
- How do I place an order?
You can browse the product pages on the Website, select the products you wish to purchase, and add them to the shopping cart. After completing your selection, click the shopping cart icon, enter the checkout page, and follow the instructions to fill in your personal information and payment information to complete the order. - What are the payment methods?
We support a variety of payment methods, including credit cards, debit cards, and other online payment methods. All payment information is processed through a secure payment gateway to protect your financial information. - How do I track my order?
Once your order is shipped, you will receive a confirmation email with order tracking information and a courier link. You can use the provided tracking number to check the delivery status on the courier’s website. - Is the product quality guaranteed?
We are confident in the quality of our products, and all stainless steel coffee measuring spoons are strictly tested. If the item you received is defective or has quality problems, please contact customer service within 30 days of receiving the item and we will provide you with a replacement service. - How to return or exchange?
If you are not satisfied with the item you purchased, you can apply for a return or exchange within 30 days of receiving the item. Please refer to our detailed return and exchange policy page or contact us by email at shipskill@brewmeasure.com for more information and guidance. - How to ensure the security of my personal information?
We take your privacy very seriously and take appropriate technical and organizational measures to ensure the security of your personal information. Please refer to our privacy policy to understand how we collect, use and protect your information. - Can I change or cancel my order?
Once the order is submitted, we process and ship it as quickly as possible. Therefore, if you wish to change or cancel your order, please contact our customer service team as soon as possible after placing the order. Please note that changes or cancellations cannot be made after the order has been shipped. - Is international shipping available?
We offer international shipping services, and the specific cost and time depend on the destination. At checkout, the system will automatically calculate the shipping cost based on the address you enter. - What is the best way to contact customer service?
If you have any additional questions or need assistance using this website, please contact us via email at shipskill@brewmeasure.com. Our customer service team will provide support as soon as possible. - What if I have other questions?
If you do not find the answer to the questions above, please feel free to contact us. We will do our best to resolve your questions and ensure that you have the best shopping experience.
Thank you for choosing www.brewmeasure.com, we look forward to providing you with quality products and services!